Privacy Policy

Last Updated: January 1, 2025

Introduction

Pristine Partner Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist service and visit our website.

This service is available in the United States only. By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

Account Information: Name, email address, phone number, and company name provided during signup.
Payment Information: Payment details (credit card information) processed securely through Stripe. We do not store full credit card numbers on our servers.
Service Configuration: Summary schedule preferences, priority rules, and business template selections.

Information Collected Through the Service

Call Recordings and Transcripts: All calls handled by your AI receptionist are recorded and transcribed to provide the service, including caller voice data and conversation content.
Caller Data: Caller phone numbers, names, stated reasons for calling, and any information callers provide during calls.
Usage Data: Service usage metrics including call minutes consumed, call frequency, and feature usage for billing and service improvement purposes.
Device Information: Browser type, operating system, IP address, and device identifiers when you access our website or dashboard.

How We Use Your Information

We use the information we collect to:

Provide the Service: Operate the AI voice receptionist, deliver call summaries, process messages, and manage your account.
Billing: Process payments, calculate usage charges, and manage your subscription through Stripe.
Improve the Service: Analyze usage patterns to improve call quality, AI accuracy, and overall service reliability.
Communicate: Send you call summaries, service notifications, setup confirmations, billing alerts, and respond to support requests.
Security: Authenticate your identity, prevent fraud, and secure your account.
Legal Compliance: Comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Stripe (Payment Processing): We share necessary billing information with Stripe to process your payments. Stripe's use of your data is governed by their own privacy policy.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
With Your Consent: When you have given explicit permission to share specific information.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your information according to the following schedule:

Account Data: Your account information (name, email, phone, company name) is retained for as long as your account is active.
Call Data: Call recordings, transcripts, and caller information are retained for 90 days from the date of the call, after which they are automatically deleted.
Payment Records: Billing history and payment records are retained as required by tax and accounting regulations.
Account Closure: Upon account cancellation, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

Your Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at privacy@pristinepartner.com. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure authentication (email-based one-time passwords), and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

California Consumer Privacy Act (CCPA) Notice

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Your Rights Under CCPA

Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions (such as completing a transaction or complying with legal obligations).
Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information. Pristine Partner does not sell personal information.
Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive personal information to what is necessary to provide the service.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

Categories of Personal Information Collected

Identifiers (name, email address, phone number)
Commercial information (service plan, payment history, usage records)
Internet or electronic network activity (website usage, login activity)
Professional or employment-related information (company name)
Audio information (call recordings processed by the AI receptionist)

How to Exercise Your Rights

To exercise any of your CCPA rights, please contact us at privacy@pristinepartner.com. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

We will respond to verifiable consumer requests within 45 days. If we need additional time, we will inform you of the reason and extension period (up to an additional 45 days).

Do Not Sell My Personal Information

Pristine Partner Inc. does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. We do not engage in the sale of personal information as defined by the California Consumer Privacy Act (CCPA).

Our service providers (such as Stripe for payment processing) receive only the information necessary to perform their specific functions and are contractually prohibited from using your data for any other purpose.

If you believe your personal information has been sold or shared without your consent, or if you wish to formally exercise your right to opt out, please contact us at privacy@pristinepartner.com.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: privacy@pristinepartner.com
Pristine Partner Inc.
123 Market Street, Suite 400
San Francisco, CA 94105
United States