Accessibility Statement

Our Commitment

Pristine Partner Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Goal

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

We have implemented the following accessibility features across our website and dashboard:

• Keyboard Navigation: All interactive elements are accessible via keyboard. Users can navigate through the site using Tab, Enter, and arrow keys without requiring a mouse.
• Screen Reader Support: We use semantic HTML, ARIA labels, and proper heading hierarchy to ensure compatibility with screen readers and assistive technologies.
• Color Contrast: Text and interactive elements meet WCAG 2.1 Level AA contrast ratio requirements to ensure readability for users with low vision or color vision deficiencies.
• Responsive Design: Our website adapts to different screen sizes and supports text resizing up to 200% without loss of content or functionality.
• Focus Indicators: Visible focus indicators are provided for all interactive elements to help keyboard users track their position on the page.
• Form Accessibility: All form fields have associated labels, error messages are announced to screen readers, and required fields are clearly indicated.

Known Limitations

While we strive for full accessibility, some areas may have limitations:

• Some older PDF documents may not be fully accessible. We are working to remediate these.
• Third-party embedded content (such as payment forms provided by Stripe) may have their own accessibility limitations outside our direct control.
• Real-time call transcription content displayed in the dashboard may not immediately be announced by all screen readers.

Reporting Accessibility Issues

We welcome your feedback on the accessibility of Pristine Partner. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Email: accessibility@pristinepartner.com

When reporting an issue, please include:

• A description of the accessibility problem
• The page URL where you encountered the issue
• The assistive technology you were using (if applicable)
• Your browser and operating system

We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.

Third-Party Content

Our website may include third-party content or link to external websites that are not under our control. While we encourage our partners and vendors to follow accessibility best practices, we cannot guarantee the accessibility of third-party content. This includes payment processing interfaces, embedded widgets, and external links.

Contact Us

If you have questions about this Accessibility Statement or need assistance accessing any part of our service, please contact us at:

Email: accessibility@pristinepartner.com
Pristine Partner Inc.
123 Market Street, Suite 400
San Francisco, CA 94105
United States